Shipping & Returns

SHIPPING POLICY

Shipment processing time

All orders are processed within 5 business days. 

Shipments may be made on weekends and holidays, however delivery dates will depend on Canada Post policies. Shipping delays will communicated via email by us, however once the product is shipped it is out of our control.

Shipping rates and delivery estimates

Shipping charges for your order will be calculated and displayed at checkout.

Shipment confirmation and order tracking

You will receive confirmation via email once your order has shipped.

Damages

Puur Soap & Candle Company is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier.

International Shipping Policy

Puur Soap & Candle Company does not currently ship outside of Canada. 

RETURN & EXCHANGE POLICY

All orders are final sale.